Overflowing unit, storm damage, a crew that doubled overnight, or an event that needs units by tomorrow morning — call the emergency line and we'll get someone moving.
If you're unsure whether your situation qualifies, call anyway — our dispatcher will tell you honestly whether it's an emergency-line issue or something that fits standard next-day scheduling.
A unit that's full, leaking, or unusable before its next scheduled service visit.
A tipped, damaged, or displaced unit after high winds or heavy rain across San Diego County.
A job site that suddenly needs more units than originally ordered, fast.
An event tomorrow that needs restrooms delivered tonight or first thing in the morning.
When you call our emergency line, a dispatcher — not a voicemail box — asks a handful of quick questions: what's happening, where the site is, and how urgent the situation actually is. Overflowing units and storm damage that pose an immediate health or access issue get prioritized ahead of rush orders for tomorrow's event, but both get a real response time, not a vague "someone will call you back."
Response time depends on where our trucks currently are on their routes across El Cajon and San Diego County. Most emergency calls placed during the day get a technician on-site within a few hours; overnight calls are triaged by severity, with genuine health-and-safety issues dispatched immediately and lower-urgency requests scheduled for first thing the next morning.
Emergency and rush-order pricing includes a premium over standard scheduled service, reflecting the after-hours labor and route disruption involved. We quote this upfront on the call, before you commit, so there's no surprise on the invoice after the fact.
Last-minute event orders are one of our most common emergency calls — a planner realizes the morning before an event that the original headcount estimate was too low, or a vendor cancellation leaves a gap. Subject to same-day fleet availability, we do everything possible to get units delivered before your event starts, even on short notice.
If you're a standing rental customer and a unit on your regular route develops a problem between scheduled visits, the emergency line is still the fastest way to reach us — you don't need to wait for your next weekly service day if something needs attention now.
Yes. Our emergency dispatch line is monitored around the clock, including nights, weekends, and holidays, for genuine urgent sanitation needs.
Most emergency calls within El Cajon and immediate San Diego County are responded to within a few hours; call now and we'll give you a realistic window based on current truck locations.
There's a premium for after-hours and rush dispatch compared to routine scheduled service, which we'll quote upfront on the call before you commit.
In most cases yes, subject to same-day fleet availability — call as early as possible and we'll confirm what we can deliver.
